Sherwood Industries Ltd prides itself in producing the highest level of quality and customer service.  The Black Olive Grill is built using only the finest material to create a durable ceramic grill/smoker.  Our commitment is backed by our Exclusive Limited Lifetime Warranty to the original purchaser.  Sherwood Industries Ltd takes every precaution to utilize materials that retard rust.  Even with these safeguards the material can be compromised by various substances and conditions beyond the manufacturer’s control.

Limited 7-Year Warranty

Under this warranty, the manufacturer covers the ceramic shell. Defective ceramic shells will be replaced upon return to the manufacturer within seven (7) years. The manufacturer is not liable for any transportation charges, packaging costs, export/import duties, or levied taxes. Please see the Exclusions and Restrictions section on the following page, as certain limitations apply to this warranty.

Limited 5-Year Warranty

Under this warranty, metal components and cast iron parts are covered against defects in material and markmanship for a period of five (5) years. Metal components covered include: hopper, stainless steel grill, hinges and cart. Please see the Exclusions and Restrictions section on the following page, as certain limitations apply to this warranty.

Limited 3-Year Warranty

Under this warranty, all Black Olive Grill electrical components are covered for a three (3) year period. Components covered under this warranty include: motor assemblies, feed/pellet auger components, burn chamber components, ignition system. Please see the Exclusions and Restrictions section on the following page, as certain limitations apply to this warranty.

Exclusions and Restrictions

  1. This Limited Warranty does not apply to damage caused by abuse or use of the product for purposes other than that for which it is designed.  If damage is caused by lack of proper use, assembly, maintenance or installation, accidents or natural disasters, by unauthorized attachments or modifications, or during shipment the warranty is not applicable.
  2. This Limited Warranty does not cover thermometers or gaskets.
  3. This Limited Warranty does not cover damage from normal wear and tear from use of the product (for example, scratches, dents, dings and chipping) or changes in the appearance of the grill that do not affect its performance.
  4. This Black Olive Grill must be operated and maintained at all times in accordance with the instructions in the Owner’s Manual.
  5. If the unit shows signs of neglect or misuse, it will not be covered under the terms of this Warranty policy.
  6. Performance problems due to operator error will not be covered by the Limited Warranty policy.
  7. As this is a grill/smoker, the interior may experience changes in color of surface finish.  This is not a flaw and as such is not covered under this warranty.
  8. The pouring of liquids on your grill flame will void the warranty, starter lighter fluids is not to be used to start the fire inside the Black Olive Grill.
  9. Burning anything other than premium food grade pellets may void the warranty.
  10. There is no written or implied performance warranty on the Black Olive Grill, as the manufacturer has no control over the assembly, operation, cleaning and maintenance or the type of fuel burned.
  11. This Limited Warranty will not apply if your product has not been assembled, operated, cleaned and maintained in strict accordance with the manufacturer’s instructions, or placed in accordance with minimum clearances as listed on rating label.
  12. This Limited Warranty does not cover damage or breakage due to misuse, improper handling or modifications.
  13. High temperatures, excessive humidity, chlorine, industrial fumes, fertilizers, lawn pesticides and salt are some of the substances that can affect metal coatings. For these reasons, the Limited Warranty DOES NOT COVER RUST OR OXIDATION, unless there is a loss of structural integrity on the grill components.
  14. If the stove is used for commercial purposes, it is excluded from the Limited Warranty.  The Limited Warranty is automatically voided if the grill’s serial number has been removed or altered in any way.
  15. Labour to replace or repair items under this Limited Warranty will be covered per our warranty service fee.
  16. This Limited Warranty is applicable only to the original purchaser and it is nontransferable.
  17. If for any reason any section of the Limited Warranty is declared invalid, the balance of the warranty remains in effect and all other clauses shall remain in effect.
  18. The manufacturer will be responsible for stocking parts for a maximum of seven (7) years after discontinuing production of the item. An exception to this would be if an OEM supplier is not able to supply a part.
  19. The manufacturer will not be responsible for performance issues caused by environmental conditions.
  20. Damage to porcelain/painted surfaces caused by scratches, melted items, or other external scores and residues left on these surfaces from the use of abrasive cleaners or polishes is not covered in this warranty.
  21. The Black Olive Grill must be protected by the supplied BBQ Cover when the unit is not in use.
  22. This Limited Warranty does not cover spidering or crazing of the porcelain finish as these are natural occurrences with use over time.
  23. Optional accessories for the Black Olive Grill are covered against defect for a period of one (1) year from purchase.
  24. Fading of the BBQ cover is a natural result of exposure to the elements and is not covered by warranty.